More orders should not mean less control over addresses, COD amounts or labels. Test a few known orders, resolve upload errors and check their AWBs before scaling up. When connecting a store or retrying a slow request, keep the same internal reference so duplicate bookings are easier to detect.
01What should I check before a bulk upload?
Use the current template and keep pincode, phone and order ID columns as text so spreadsheet formatting does not change them. Remove duplicate order references. Validate COD amount, weight units and required addresses on a small sample before submitting the full file. Review row-level errors before booking.
02How do I avoid booking the same order twice?
Before retrying a slow booking, check the shipment list for an AWB against the same order. Keep one internal order reference and mark it booked only after confirmation. If two labels were created, do not hand over both parcels; ask support which unused booking can be cancelled.
03What is the difference between an order ID and AWB?
Your order ID identifies a sale in your store. An AWB identifies the parcel with the courier after booking. Keep both in your records, especially for split orders and replacement shipments. Public tracking uses the AWB printed on the label, not your store’s order ID.
04How can I connect my store?
Choose a supported import or connection method from the integrations page. Shopify and WooCommerce connectors are being rolled out; contact the team to confirm availability for your account. Until a connection is enabled, use the supported manual or file import workflow and keep one order reference across systems.
05Can one label cover several boxes?
Use one label per parcel unless the selected courier explicitly supports a multi-piece consignment with its own piece labels. Copying one AWB onto separate boxes can cause missing scans and delivery disputes. Record each box’s weight and dimensions and confirm the booking workflow before handing over a multi-box order.
06How do I keep my seller login safe?
Use your own mobile number and official portal address. Never share login OTPs, passwords or recovery codes with callers, delivery riders or chat groups. Log out on shared devices. If you suspect access you did not authorize, contact support promptly and review recent orders and payout details.
Before your next shipment
- Try a small file before a full batch.
- Resolve duplicate references and row errors.
- Keep an AWB-to-order handover list.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.