Every charge is shown before you book — no surprises later.
Freight, COD charge and GST are shown before booking. Nothing is added later without a reason you can see.
Seller Bill of Rights
Our promises to you. In writing.
Ten written promises that put sellers first. If we ever break one, tell us — and we’ll make it right.
No weight charge without courier proof, and 15 days to dispute.
Every weight discrepancy needs courier evidence — a scan photo and dimensions. Without evidence, it closes in your favour.
Weight discrepancies reported within 48 hours of the courier scan.
You hear about any discrepancy within 48 hours of the courier scan, while it’s still easy to check.
COD paid on a fixed schedule, with an AWB-wise statement and UTR.
COD is remitted on a published cycle. Every payout has an AWB-wise statement and a bank UTR.
No silent deductions — disputed amounts never touch your COD.
Amounts under dispute are held, not deducted. Any other adjustment comes with prior notice.
A warning, a written reason and a chance to appeal before any restriction.
Before any restriction on your account: a warning, a written reason and a chance to appeal. Your data export always works.
No support ticket is closed without your confirmation.
Every ticket has a response time, and only you can mark it resolved.
A real human, in your language — English, Marathi or Hindi.
Talk to a person in English, Marathi or Hindi — by phone, WhatsApp or email.
Rate changes announced 30 days in advance.
Rate changes are announced at least 30 days before they apply.
Your buyers are yours. We never sell their data or market to them.
Buyer data is used only to deliver your parcels. We never sell it or market to your buyers.
— Signed, Team GharShip
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