Loss & Damage Claims

01Report and preserve evidence

Send the AWB, booking date, invoice, declared value, pickup acknowledgement and photographs of outer/inner packaging and damage. Preserve the packaging. Report within the claim deadline stated for the booked courier; deadlines and required documents differ by service.

02Investigation and limits

A support reference acknowledges receipt, not approval. The courier may ask for an inspection, proof of value or proof of delivery. Compensation depends on accepted liability, booked coverage, declared value, exclusions and the applicable service agreement; full retail replacement is not automatically guaranteed.

03Decision and escalation

Keep the written decision and settlement reference. If a claim is declined, ask for the reason and supporting records; escalate with the same reference. Product quality or wrong-item complaints should also be raised with the merchant.

04Contact us

• SB GADGE ENTERPRISES · GSTIN 27CKCPG3905J1Z9
• Warje, Near Pune–Bangalore Highway, Pune – 411058, Maharashtra, India
• support@gharship.com · care@gharship.com
• +91 97301 67352