Weight Dispute Policy

01Chargeable weight

The courier generally bills the higher of packed actual weight and volumetric weight, rounded to its service slab. The volumetric divisor and slab are service-specific. Measure the sealed package, including protective materials, in centimetres and grams.

02Evidence and review

Keep photographs showing the whole sealed parcel, the scale reading and each dimension against a ruler. Raise a dispute from the seller portal within the stated 15-day review window after notification, with AWB and evidence. Ask for the courier measurement evidence and calculation.

03Outcome and escalation

Review the recorded decision and any wallet adjustment. Do not assume that submitting evidence automatically accepts a claim. If the reasoning or supporting measurement is missing, escalate with the same reference through grievance support.

04Contact us

• SB GADGE ENTERPRISES · GSTIN 27CKCPG3905J1Z9
• Warje, Near Pune–Bangalore Highway, Pune – 411058, Maharashtra, India
• support@gharship.com · care@gharship.com
• +91 97301 67352