COD has two timelines: parcel delivery and money remittance. Keep an AWB-level record to match a payout containing many orders to the bank credit. A delivery estimate is not a payout date. Use your account’s actual schedule and documented adjustments to calculate how much remains pending.
01What changes between prepaid and COD shipping?
For prepaid orders, the buyer pays the seller before delivery. For COD, the courier collects the declared amount on delivery and remits it on the agreed cycle after applicable adjustments. Confirm the collection amount before booking. A shipping wallet payment does not make the buyer’s order prepaid.
02How is the COD fee calculated?
A courier may charge the higher of a fixed amount and a percentage of the collected value. For example, at ₹30 or 2%, a ₹2,000 COD order has a ₹40 COD fee before any tax treatment in the quote. Check your selected service’s actual rule; COD collection and shipping freight are separate charges.
03When should I expect a COD payout?
Use the remittance date shown for your account and shipment, starting from confirmed delivery rather than booking. D+3 is a target for eligible verified sellers, not an unconditional promise for every order. Bank holidays, verification and the applicable cycle can affect the date. Review the COD remittance policy for details.
04How do I reconcile a COD payout?
Match the bank credit and UTR to the payout statement, then match each AWB to delivered COD orders. Separate collected value, fees and documented adjustments rather than treating one bank credit as one order. If a line is missing, send the payout reference and AWB to support, with unrelated bank transactions masked.
05What should I include in a support request?
Include one clear issue, affected AWBs, dates, relevant screenshots and the outcome you need. Use an existing ticket reference for follow-ups so the history stays together. Mask unrelated personal or bank details. Keep the latest reply and evidence; sending the same complaint in many new threads can make the timeline harder to follow.
Before your next shipment
- Check the collectable amount before booking.
- Match AWBs to payout and UTR.
- Use one support reference for missing lines.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.