Keep clear photos of the product, cushioning, sealed outer box, label, scale reading and each dimension with a measuring tape. Match the evidence to the order or AWB and keep original files. This makes a weight or damage review easier, but does not override the courier’s claim terms or deadlines.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.
Still need a hand?
Share your AWB and a short description with our support team. Never share an OTP or password.
Contact support