First check the payment reference, bank status and wallet transaction history. Do not repeatedly pay merely because the screen is slow. If the bank shows a debit but the wallet has no matching credit, contact support with the payment reference, amount and time. Never send card details, PINs or an OTP.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.
Still need a hand?
Share your AWB and a short description with our support team. Never share an OTP or password.
Contact support