Your order ID identifies a sale in your store. An AWB identifies the parcel with the courier after booking. Keep both in your records, especially for split orders and replacement shipments. Public tracking uses the AWB printed on the label, not your store’s order ID.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.
Still need a hand?
Share your AWB and a short description with our support team. Never share an OTP or password.
Contact support