Add or select the correct pickup location before booking and check that the courier serves it. Do not hand a parcel to a rider at an unrecorded location without confirmation. If the original pickup is already scheduled, ask support how to update or cancel it before creating a new request.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.
Still need a hand?
Share your AWB and a short description with our support team. Never share an OTP or password.
Contact support