Check the current status and use the cancellation option in the seller panel, or ask support with the AWB. Confirm cancellation before discarding the label or rebooking. Keep the parcel out of the pickup pile. After collection, cancellation and refunds follow the applicable policy and may no longer be available.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.
Still need a hand?
Share your AWB and a short description with our support team. Never share an OTP or password.
Contact support