Keep the original outer packaging, label and inner cushioning. Photograph all sides, the damaged product and the way it was packed, and note the delivery time. Report promptly through the seller and support using the AWB and invoice. Check the claims policy for the applicable deadline; do not repair or discard evidence before review.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.
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Share your AWB and a short description with our support team. Never share an OTP or password.
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