Return to origin happens when the original forward shipment is not delivered and goes back to the sender. A customer return starts after delivery, under the seller’s return policy, and normally requires a separate reverse booking. Keep these categories separate in your records because approvals, charges and refund decisions differ.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.
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Share your AWB and a short description with our support team. Never share an OTP or password.
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