Start with support and retain its reference. If the issue remains unresolved, send the history and requested outcome to customer care, then use the grievance route when needed. The grievance page lists contacts and response timelines. Keep the facts in date order and avoid posting private buyer information publicly to obtain a response.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.
Still need a hand?
Share your AWB and a short description with our support team. Never share an OTP or password.
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