Send the AWB, last scan, pickup proof, contents and invoice value to support. An overdue scan needs investigation and is not automatically a confirmed loss. Keep the buyer informed without promising compensation before the claim is assessed. Follow the published claims policy and retain the investigation or ticket reference.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.
Still need a hand?
Share your AWB and a short description with our support team. Never share an OTP or password.
Contact support