Identify whether the refund concerns shipping charges, a wallet payment or the seller’s product sale. For shipping, keep the AWB, cancellation or claim reference, approved amount and original payment method. Check the applicable processing timeline and contact support with that reference if it is missed. Product refunds must be followed up with the store.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.
Still need a hand?
Share your AWB and a short description with our support team. Never share an OTP or password.
Contact support