Include one clear issue, affected AWBs, dates, relevant screenshots and the outcome you need. Use an existing ticket reference for follow-ups so the history stays together. Mask unrelated personal or bank details. Keep the latest reply and evidence; sending the same complaint in many new threads can make the timeline harder to follow.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.
Still need a hand?
Share your AWB and a short description with our support team. Never share an OTP or password.
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