It means the courier recorded a reason the parcel was not handed over. Read the reason and confirm the buyer’s account of what happened. A wrong phone number, unavailable recipient or address problem needs a different fix from an incorrect courier scan. Respond through the official NDR link or seller support as soon as possible.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.
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Share your AWB and a short description with our support team. Never share an OTP or password.
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