Scans are recorded at milestones, so a parcel can be moving between hubs without a new event. Compare the last scan with the estimated delivery window. If that window is missed or a parcel stays at one location unusually long, contact support with the AWB and last scan time; avoid creating a replacement before checking.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.
Still need a hand?
Share your AWB and a short description with our support team. Never share an OTP or password.
Contact support