Check every character and confirm that you have an AWB rather than an order ID. Newly created bookings may take time to appear in tracking. Ask the seller to confirm the courier and collection status. If a confirmed AWB remains unavailable, share it with support; an empty result alone does not prove a parcel is lost.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.
Still need a hand?
Share your AWB and a short description with our support team. Never share an OTP or password.
Contact support