Use the official failed-delivery response link if available, or contact the seller with your AWB and a reachable phone. Confirm whether you want delivery, the correct directions and when you can receive it. A requested date or address correction is subject to seller rules and courier acceptance; it is not guaranteed until confirmed.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.
Still need a hand?
Share your AWB and a short description with our support team. Never share an OTP or password.
Contact support